Shipping policy

Payment Information

Your privacy is key and the personal information you enter on the payment pages such as credit card, name, phone number, email and mailing address are protected by Shopify.  When you place an order on our website our payment system will automatically connect you to the appropriate website (PayPal, Stripe).  Having entered your credit card details the information will then be processed by your bank via a connection that is automatically encrypted using a Secure Socket Layer.

We would like to confirm that this facility has no connection with the threedognightherbs.com website, and that all information is passed in an encrypted format to the banks secure collection service. Once the payment transaction is complete you will be returned to our website, where we will provide you with an order number and receipt. We also send you an email when the order is despatched.

Delivery Information

All orders will be sent out from our US warehouse in Traverse City, MI and delivery will be by USPS. Please quote your order number if you need to contact us or have any questions or feedback.  Please do not hesitate to contact via email: info@threedognightherbs.com

Delivery will be made by the best method possible, usually USPS and should arrive within 3-7 days of your order.  You can track the progress of your order and delivery via the website. 

Damage Or Non-Delivery

We appreciate that on occasions there will be breakages, shortages and non-delivery (whole or part). These must be reported to us via email: info@threedognightherbs.com within 2 days of delivery. Damaged goods must be retained and photographs should be emailed to us for review pending further instructions from us.